Each of our products comes with a 1-year standard manufacturer warranty, providing you peace of mind throughout your pet parenting journey.
With PetSnowy, you can trust that we will be there for you if any issues arise. From the moment you receive your package, we provide a grace period of 1 year to address any concerns or hiccups you may encounter with your PetSnowy product. If you encounter any problems during this time, we will promptly send you replacement parts free of charge to fix the issue. Additionally, we will cover the shipping costs associated with sending the replacement parts to you.
If your issue cannot be easily resolved with replacement parts, we are committed to providing a seamless solution. In such cases, we will replace your litterbox with a brand new one. We will also provide you with a Return Merchandise Authorization (RMA) label, which covers the cost of shipping the old litterbox back to us.
Please note that if the components of the product have been disassembled or tampered with, we regretfully cannot offer a replacement.
Obtaining Warranty Service:
To initiate a warranty claim, simply reach out to our customer support team at email@example.com. Our representatives will guide you through the process and provide you with the necessary instructions.
Please be aware that this warranty is exclusively for the original purchaser and is non-transferable. It applies to PetSnowy products purchased from our official website.
If you have any questions, concerns, or simply need assistance with your PetSnowy product, please don't hesitate to reach out to our customer support team. We are committed to ensuring that your pet care journey is nothing short of delightful.